Undercover

Secret operations

Undercover investigations are special activities that are requested from the investigation agency when specific operations need to executed by acting incognito, i.e. without direct exposure.

Within this category of investigations, one of the most famous are mystery shopping (or also called mystery clients), which are performed when a company (e.g. a brand operating in the fashion, clothing, luxury, large organised distribution, telephony, etc.) wants to check how its employees and collaborators behave towards customers.

Going into more detail, such undercover operations involve hiring detectives to act as customers in order to verify the quality of the service rendered by operators, employees and collaborators within the company's premises and the various points of sale.

Therefore, behaving like a normal customer, we collect and retrieve information on all places where he/she is asked to go. The employee in the performance of his or her duties (and sometimes even outside them) represents the company he or she works for and, consequently, incorrect or rude behaviour towards the client on duty could lead to damage to the company's image in the market.

It should be noted that this type of investigations carried out by our agency cannot be requested to verify the performance of employees' work, as this would constitute an offence. This type of investigation fulfils the need for brand protection, i.e. to safeguard the corporate image from a series of internal and external risks that could affect it. They are therefore preventive and precautionary in nature.

In addition to the above, there are other types of undercover operations that the investigating agency can only perform in very restricted cases envisaged by law.